Refund policy
At Ognimohub Academy, we are committed to providing learners with accessible, valuable, and high-quality online education.
We understand that circumstances may change and that a course may not always meet a learner's expectations. This Refund and Cancellation Policy explains when refunds may be available for courses and other eligible paid services purchased through Ognimohub Academy.
By purchasing a course or paid service through our Platform, you acknowledge and agree to the terms of this Refund and Cancellation Policy.
This policy is subject to applicable consumer protection and other mandatory laws. Nothing in this policy is intended to restrict any legal rights you may have under applicable law.
This Refund and Cancellation Policy applies to eligible paid courses and digital educational services purchased directly through Ognimohub Academy.
Certain courses, programs, subscriptions, enterprise learning arrangements, promotional offers, or services may have specific refund terms presented at the time of purchase.
Where specific terms apply, those terms will govern the relevant purchase to the extent permitted by applicable law.
We want learners to feel confident when investing in their education.
Where a course qualifies for a refund under this policy, eligible learners may request a refund within the applicable refund period, provided the relevant eligibility requirements are satisfied.
Refund eligibility may depend on factors including:
The date of purchase.
The type of course or service purchased.
The amount of course content accessed or consumed.
Whether downloadable resources have been accessed.
Whether a certificate has already been issued.
Whether the purchase was made through a promotional offer.
Whether the learner has previously received a refund for the same or similar course.
Whether there is evidence of misuse, fraud, or abuse of the refund process.
Unless otherwise stated at the time of purchase, eligible individual course purchases may be submitted for a refund request within 14 calendar days from the date of purchase.
To qualify for a refund under the standard refund period:
The request must be submitted within the applicable refund period.
The course must not have been substantially consumed.
The learner must not have completed the course or received a course completion certificate.
The learner must not have engaged in fraudulent or abusive refund activity.
The purchase must otherwise qualify under this policy and applicable law.
The refund period begins on the date the payment is successfully completed.
Because Ognimohub Academy provides digital educational content that may be accessed immediately after purchase, refund eligibility may be affected by the extent to which the course has been consumed.
A refund may not be available where a learner has:
Completed a substantial portion of the course.
Watched or accessed a substantial amount of course content.
Downloaded or accessed substantial downloadable resources.
Completed significant assessments or assignments.
Received a certificate of completion.
Used course materials in a manner inconsistent with the intended personal learning purpose.
These limitations do not apply where applicable law provides a mandatory right to a refund or cancellation.
To request a refund, contact Ognimohub Academy using the official support or contact details provided on the Platform.
Your request should include:
Your full name.
The email address associated with your Ognimohub Academy account.
The name of the course or service.
The date of purchase.
Your transaction or order reference, if available.
The reason for your refund request.
We may request additional information reasonably necessary to verify the purchase and evaluate the request.
Submitting a refund request does not automatically guarantee approval.
After receiving a refund request, Ognimohub Academy may review:
The purchase information.
The date of purchase.
Course access activity.
Course completion status.
Download activity.
Certificate issuance.
The applicable course refund terms.
Any relevant circumstances provided by the learner.
We aim to review refund requests within a reasonable period.
Where a refund is approved, we will initiate the refund using the original payment method where reasonably possible.
Once a refund is approved, the time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, mobile money provider, or other financial institution used to complete the original transaction.
Ognimohub Academy is not responsible for delays caused by third-party financial institutions or payment processors.
Where permitted by applicable law, certain non-recoverable transaction or payment processing fees may be deducted from a refund if those fees were actually incurred by Ognimohub Academy.
However, where applicable law requires a full refund, we will comply with the relevant legal requirements.
Courses purchased through discounts, coupons, promotional campaigns, scholarships, or special offers may be subject to additional refund conditions.
Unless otherwise stated, promotional pricing does not create a separate or extended refund period.
Where a coupon or promotional code was used, the refund amount may be limited to the actual amount paid by the learner.
Any non-refundable promotional component will be identified where applicable.
Free courses and other free educational resources do not qualify for monetary refunds because no payment has been made.
Ognimohub Academy may, however, remove or restrict access to free content where necessary for operational, educational, legal, or security reasons.
Where Ognimohub Academy offers subscription-based services, cancellation of a subscription generally prevents future recurring charges but does not automatically create a refund for the current billing period.
Subscription-specific refund or cancellation terms may be presented during the purchase process.
If you cancel a subscription, access may continue until the end of the applicable paid billing period unless otherwise stated.
Where applicable law provides a mandatory cancellation or refund right, those rights will apply.
Courses, learning programs, or services purchased by businesses, schools, institutions, or other organizations may be subject to separate contractual terms.
Refunds for organizational or enterprise purchases will be handled according to the applicable agreement, purchase order, service contract, or other commercial terms.
Unless otherwise agreed in writing, the standard individual learner refund policy may not apply to bulk purchases or organizational learning arrangements.
If you believe you have accidentally purchased the same course more than once, please contact us as soon as possible.
Where a duplicate transaction is confirmed and the purchase qualifies for a refund, we may refund the duplicate purchase.
Refund eligibility may be affected if the duplicated course has already been substantially consumed.
If you believe that a transaction was made through your account without your authorization, please contact Ognimohub Academy immediately.
We may investigate the transaction and request information necessary to verify the circumstances.
Where appropriate, we may also recommend contacting your payment provider or financial institution.
Refunds for unauthorized transactions are subject to applicable law, payment provider rules, and the outcome of our investigation.
In certain circumstances, Ognimohub Academy may cancel, discontinue, or permanently remove a course or paid learning service.
Where a course is permanently discontinued and the learner has an unused or materially impaired paid entitlement, we may, where appropriate and subject to applicable law:
Provide access to a comparable course.
Provide an alternative learning solution.
Extend the learner's access period.
Provide a full or partial refund.
The appropriate remedy may depend on the circumstances and the applicable legal requirements.
If you are unable to access a purchased course because of a technical issue, please contact our support team before requesting a refund.
We will make reasonable efforts to resolve legitimate technical problems, including issues involving:
Account access.
Course enrollment.
Video playback.
Learning platform functionality.
Course content availability.
Where the issue cannot reasonably be resolved within an appropriate period and applicable law requires a remedy, we may provide an alternative solution or refund.
We encourage learners to carefully review available course descriptions, learning objectives, instructor information, prerequisites, and other course details before purchasing.
A learner's dissatisfaction with a course does not automatically guarantee a refund.
However, eligible learners may submit a refund request within the applicable refund period, subject to the requirements of this policy and applicable law.
To the extent permitted by applicable law, a refund may generally not be available where:
The applicable refund period has expired.
The course has been substantially consumed.
The learner has completed the course.
A certificate has already been issued.
The learner has substantially downloaded or accessed course materials.
The account has been suspended or terminated due to a serious violation of our Terms and Conditions.
The refund request is determined to be fraudulent or abusive.
The learner has previously received a refund for the same course without a legitimate basis.
The purchase is subject to separate contractual refund terms.
These limitations do not override mandatory consumer protection rights.
Ognimohub Academy reserves the right to investigate suspected refund abuse or fraudulent activity.
Examples may include:
Repeatedly purchasing and refunding courses after substantial consumption.
Creating multiple accounts to obtain repeated refunds.
Using unauthorized payment methods.
Providing false information.
Attempting to obtain course content without payment.
Where fraud or abuse is reasonably suspected, we may restrict refund eligibility, suspend account access, or take other appropriate action in accordance with our Terms and Conditions and applicable law.
Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact Ognimohub Academy so that we can attempt to resolve the matter directly.
Unauthorized or abusive chargebacks may result in account restrictions where permitted by applicable law.
Nothing in this section limits your legal rights to dispute unauthorized transactions or exercise rights provided by your financial institution or applicable law.
This Refund and Cancellation Policy does not limit, exclude, or waive any rights you may have under applicable consumer protection, digital services, electronic transactions, or other laws.
Where applicable law provides a mandatory right to cancel a purchase or receive a refund, that right will apply regardless of the terms of this policy.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Ognimohub Academy may update this Refund and Cancellation Policy from time to time to reflect changes in our services, payment systems, business practices, or applicable legal requirements.
Any updated policy will be published on the Platform with a revised effective date.
Changes will not retroactively remove refund rights that have already been granted or that are otherwise required by applicable law.
If you have questions about this Refund and Cancellation Policy or would like to submit a refund request, please contact Ognimohub Academy through the official support or contact information published on our Platform.
Ognimohub Academy
Website: learn.ognimohub.com